2023 COUNCIL COMMUNITY SATISFACTION RESULTS
OVERALL STATEWIDE PERFORMANCE
56%
DIRECTION OF COUNCILS
46%
(WORST RESULTS ON RECORD)
LOCAL GOVERNMENT SNAPSHOT
$12 Billion in revenue per annum (VIC)
POOR STANDARDS & POOR ACCOUNTABILITY
"We identified: expenditure where it was unclear to us how residents and ratepayers benefited, practices that may not meet public expectations, non compliance with legislative requirements aimed at ensuring transparency over council practices to their communities and regulators.
Some individuals in positions of authority need to take a broader view of their obligations. They must appreciate that they are accountable to ratepayers and residents and consider how their communities may perceive their actions." Victorian Auditor General
Council Staff Turnover is an
increasing problem
(Source VAGO)
Councils with a complaints KPI
(Source Vic Ombudsman)
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