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2023 COUNCIL COMMUNITY SATISFACTION RESULTS
OVERALL STATEWIDE PERFORMANCE
56%
DIRECTION OF COUNCILS
46%
(WORST RESULTS ON RECORD)
LOCAL GOVERNMENT SNAPSHOT
$12 Billion in revenue per annum (VIC)
POOR STANDARDS & POOR ACCOUNTABILITY
"We identified: expenditure where it was unclear to us how residents and ratepayers benefited, practices that may not meet public expectations, non compliance with legislative requirements aimed at ensuring transparency over council practices to their communities and regulators.
Some individuals in positions of authority need to take a broader view of their obligations. They must appreciate that they are accountable to ratepayers and residents and consider how their communities may perceive their actions." Victorian Auditor General
Council Staff Turnover is an
increasing problem
(Source VAGO)
Councils with a complaints KPI
(Source Vic Ombudsman)
We are the only people's watchdog that hold Councils to account.
Procedural Fairness.
Local Councils MUST offer Procedural fairness in dealing with any person whose interests, rights, or liberties will be affected by the decision. (see Minister for Immigration and Border Protection v WZARH (2015) 256 CLR 326, per Kiefel, Bell and Keane JJ)
What happens if there is a breach of procedural fairness?
A breach of procedural fairness is a legal error and may affect the validity of a decision where it has deprived the affected person of a successful outcome. An affected person may challenge a decision on the basis that the decision‑maker failed to afford procedural fairness.
An example of Procedural Fairness.
​A review of a decision should not be conducted by a person with a perceived bias or interest in the decision.
If you suspect you have been denied procedural fairness, please get in touch at info@councilwatch.com.au
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